Within 5 business days your order will ship. If ordered over the weekend, the 5 days will start on Monday and it will ship by Friday.
You have up to 12 hours after the order has been placed to change something.If we are not open, leave a message or email regarding the changes and we will address your issue during business hours.
Contact us immediately and we will do our best to get it out of production and make the changes. When outside of the 12 hour window, there is not a guarantee that we can make the changes.
Unfortunately, we have to charge an additional 30% based on original order total for a re-print/re-cut etc.
We do not accept ANY returns on personalized items back to our warehouse.
You ship the item back to our facilities (address located at the bottom of page) and when we receive your order we will refund you minus 15% restocking fee.
Any questions about an order placed or future order about a basketball hoop, or you have a question not listed in FAQ's- call or email us!
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