What is the estimated wait time for a personalized order?
Within 5 business days your order will ship. If ordered over the weekend, the 5 days will start on Monday and it will ship by Friday.
Can I change something on my personal order once it has been purchased?
You have up to 12 hours after the order has been placed to change something.If we are not open, leave a message or email regarding the changes and we will address your issue during business hours.
What if something was spelt incorrectly when I placed the order?
Contact us immediately and we will do our best to get it out of production and make the changes. When outside of the 12 hour window, there is not a guarantee that we can make the changes.
What happens if a change was needed on personalized order but it was already made?
Unfortunately, we have to charge an additional 30% based on original order total for a re-print/re-cut etc.
What if I want to return my personalized order?
We do not accept ANY returns on personalized items back to our warehouse.
How can I return a product that was not personalized?
You ship the item back to our facilities (address located at the bottom of page) and when we receive your order we will refund you minus 15% restocking fee.
Any questions about an order placed or future order about a basketball hoop, or you have a question not listed in FAQ's- call or email us!